FAQ about SSA

Please complete our ‘Dealer application form’ located on our website. 
Ordered items that are unavailable and shall therefore not be delivered, are placed as backorders automatically.
If you would like to change your backorder, please send an e-mail to sales@ssa-archery.com.
To return an item, please fill in the ‘Create new return order’ file on your account page. You need to be logged in. Please provide as much information as you can.
Our staff will respond to your request as soon as possible and will advise you on further actions.
If you should notice your shipment has been damaged upon receiving, please send an email (including photos) to customerservice@ssa-archery.com. Our staff will contact you as soon as possible to resolve the matter.
Once logged in, you can follow your orders, returns, ... on your account page. (click on red man at the top right of your page)
Once logged in, you can view your account details on your account page.
If the information is incorrect or you want to change the information, please send an e-mail to sales@ssa-archery.com.
You will receive an email from the forwarding company of your choosing providing you with a tracking number. You can then visit the forwarders' website and use their "track & trace" function to follow your shipment. If you should have further questions or concerns regarding your shipment you can contact our Administration team at administration@ssa-archery.com. 
Please make sure to check your SPAM folder or other inboxes where your confirmation mail might have end up in. Then add our SSA email address to your contact list as a known and safe address. If you have not received any mailing from us in other inboxes please contact our Sales team who will further asssist you via sales@administration.com.